Effective Communication and Self-Advocacy

This course will equip the learners with knowledge and techniques on effective communication and self-advocacy. Learners gain confidence in communicating their needs and wants for daily living or at workplace.

1. Introduce types of communication (verbal and non-verbal).
2. Introduce the concept of non-verbal communication/body language.
3. Introduce communication techniques including active listening, non-verbal communication, checking for understanding, and seeking and providing feedback.
4. Guide learners on initiating and participating in conversations.
5. Explain the common words and phrases used in work context.
6. Guide learners on how to make requests based on one's context and settings.
7. Explain the difference between needs and wants.
8. Explain the accommodations for disabilities and types of accommodations in work context.
9. Guide the learners on communication strategies to use in voicing out one's needs.
10. Introduce the concept of negotiation.
11. Guide the learner on identifying situations that warrant negotiation.
12. Guide the learner on techniques of negotiation in the workplace.