Telephone Skills Training

Training Provider: SPD
Area of Training: Employability Training
Course Period: 1 July 2024 - 8 July 2024

The Telephone Skills Training programme equips trainees with basic telephone etiquette and professionalism when handling enquires.

Learning Outcomes

  • Develop and apply basic listening skills
  • Develop effective communication through utilising a communication model
  • Understand communication styles


Course Duration

35 hours (5 days)

Nett Fee (Payable by Trainees)


Training Venue

Enabling Village

Training Provider's Contact